Kiiroo offers a one-year warranty for all electronic devices purchased, covering defects in materials and workmanship under normal use. If you ever encounter any problems with your Kiiroo product, please consult our FAQ or online user guides.

Warranty Terms:

• Duration: 1 year from the original purchase date.

• Coverage: The warranty covers any defects in materials or workmanship under normal conditions.

 

What is Covered:

• Manufacturing defects: Any design or production-related issues that affect the product’s functionality.

• Products covered under one (1) year warranty: Any electronic product.

• Products covered under sixty (60) days warranty: Any Feel by Kiiroo Stroker.

 

What is Not Covered:

• Normal wear and tear (e.g., scratches, cosmetic damage).

• Damage from misuse, accidents, improper storage, or failure to follow usage instructions.

• Alterations, taking device apart or unauthorized repairs.

• Any Keon accessories, replacement sleeves, lube & after-care products and cables.

 

Warranty Claim Process:

1. Submit a claim: Contact Kiiroo customer support at [email protected] or using this link with original order number and details of the defect.

2. Inspection: Kiiroo may require you to return the product or provide photos/videos of the defect for verification.

3. Resolution: If the claim is approved, Kiiroo will repair or replace the product free of charge. The replacement product will continue under the original warranty period.

 

Returns and Shipping:

• Customers may be responsible for shipping costs associated with returning the product.

• Kiiroo covers the shipping cost for sending out replacement items under warranty.

 

Is the Warranty Transferable?

The warranty is exclusively tied to the original purchaser and is non-transferable. It cannot be extended to anyone other than the first buyer. Any warranty claims must be made by the original purchaser, and proof of purchase may be required for validation.

 

Disclaimer

Due to the intimate and personal nature of Kiiroo products, we do not offer any satisfaction guarantees. If any pain, irritation, or discomfort occurs, discontinue use immediately. To prevent injury or worsening of pre-existing conditions, do not use the device on swollen, inflamed, or otherwise affected areas.

Kiiroo reserves the right to correct any errors, inaccuracies, or omissions and may update or change these terms at any time without prior notice.